Thank you for visiting our Party and Wedding Favors web site. At Party and Wedding Favors, we are determined to provide the highest quality products and the best customer service experience possible.
We provide personalized service that allows you to provide input during every phase of your order - from product selection, personalization, design, production, and delivery.
With Party and Wedding Favors your order is our number one priority, and we treat it that way. We are located in Carlsbad, California, serving customers throughout the entire U.S.A.
Email: Please use our online Contact Form
Customer Service Hours: 9:00am - 5:00pm (Pacific Time) Monday - Friday
Please note: There are no products at our Carlsbad location. Products are shipped from warehouses around the country. Customer pickup is not available.
PAYMENT POLICY
We accept Visa, Mastercard, Discover and American Express.
RETURN POLICY FOR PERSONALIZED ITEMS
Personalized items, all chocolate and candy items, or orders made to order are non-refundable. We are not responsible if you provide the wrong date or misspell text, so please verify your dates and spelling of the text content very carefully. Shipping charges are non-refundable. If we made a printing error, the product will need to be returned to us. All problems and requests for refunds must be communicated to us within 7 days of receiving the order. We will either reprint the customers order to their specifications, or refund their purchase price. If they pay with a credit card, we will "credit" their card for the amount of their purchase in a timely manner, or issue them a refund check if they paid by money order. Cancellations must be made within 24 hours of placing your order. In an effort to provide the best quality product, we reserve the right to modify our wrapper designs at any time without notification. All returned merchandise must be shipped prepaid freight. No refunds are given past 30-days of purchase date.
RETURN POLICY FOR NON-PERSONALIZED ITEMS
We will accept authorized returns as long as the items are unused and in the original packaging. Due to our volume pricing policy, we cannot accept partial returns on favors (i.e. if you ordered 100 at the highest volume price, we cannot accept a return for 50 of them). All problems and requests for refunds must be communicated to us within 7 days of receiving the order. There is a 20% handling charge on all returns. Shipping charges are non-refundable. Your order must be returned in its originally boxed condition. Please contact us before doing so, so that we may give you return shipping instructions. If customers pay with a credit card, we will "credit" their card for the refund amount in a timely manner, or issue them a refund check if they paid by money order. Cancellations must be made within 24 hours of placing an order. Defective products can be returned for replacement of the same exact product, without a restocking fee being assessed. All returned merchandise must be shipped prepaid freight. No refunds are given past 30-days of purchase date.
